Tax-Free Guide

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Available only at selected stores.

Available Payment Services Tax Refund Procedures At Departure Refund Methods

Available Payment Services

In addition to various credit cards, the following payment methods are also available.

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Tax Refund Procedures

Starting November 1, 2026, Japan's consumption tax exemption system for foreign tourists and other visitors will be completely revised, shifting from the current "instant discount at the counter" method to a "refund" method.
Under the tax-free refund system, travelers will first pay the "tax-included price" at the store, and the consumption tax amount will be refunded after the goods are verified at airport customs upon departure.

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Source: Japan Tourism Agency, "Consumption Tax Exemption System Refund Method Leaflet"

For details, please check the "Consumption Tax Exemption System Refund Method Leaflet (For Travelers)".

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Tax-free shopper

１.Foreign Nationals
　In principle, "non-residents" who have been in Japan for less than 6 months are eligible.
　Eligible Status of Residence: "Temporary Visitor", "Diplomatic", "Official".
　Main purposes of stay: Sightseeing, short-term business, visiting relatives, etc.
2.Japanese Nationals
　Eligible for those whose stay in Japan upon temporary return is less than 6 months and who meet the following condition:
　Continuous residence outside Japan for 2 years or more.
Required Documents (Originals only):
　Limited to those who can prove continuous residence abroad for 2 years or more with any of the following:
　・Certificate of Residence
　・Copy of Supplementary Family Register
　・My Number Card
　※Limited to the person who made the purchase (No proxies allowed).

Conditions for Tax Exemption

Tax exemption applies only when the total purchase amount in a single transaction is 5,000 yen (excluding tax) or more.
The tax-free goods purchased are limited to quantities that the traveler can personally carry and take out of the country upon departure.
*Service fees such as wrapping and delivery charges, and packaging materials like shopping bags are excluded from tax exemption.

About Payment and Fees

• Payment for Goods: You will first pay the "tax-included amount" at the store.
• Refund Procedure: Please complete the refund procedure at airport terminals (KIOSK) or customs counters upon departure.
• Tax-free Service Fee: A tax-free service fee of 1.1% of the purchase price (including tax) will be charged at the cash register.
*Depending on the refund method of "JP Refund" (credit card, electronic payment, etc.), additional fees may apply.

Important Notice

[Important] Customs inspection is conducted on a "per-receipt" basis.
If even one item listed on the receipt is missing (not on hand), all items listed on that receipt will become ineligible for tax exemption (refund).
Please keep all items together until the customs inspection at departure is completed.
• No Separate Shipping: Items shipped abroad via post offices or delivery services are not eligible for tax exemption.
• No Domestic Consumption: If "consumable goods" such as food, beverages, or cosmetics are consumed (opened/used) within Japan, you cannot receive customs verification (refund) upon departure.
• Returns/Exchanges: After the tax-free procedure is completed, returns or exchanges for customer convenience cannot be accepted (except for defective items).
• Manufacturer's Warranty: The manufacturer's warranty is valid only for use within Japan. Use or repair abroad is not covered by the warranty.
• App Members: When making a tax-free purchase, you cannot register as an app member, nor can you earn or use points.

At Departure

Important Points to Note at Departure

① No Refund Without Customs Procedures
• You must depart Japan within 90 days from the date of purchase of the tax-free goods.
• At departure, please present your passport at customs to receive verification.
• If you do not receive customs verification, you will not be able to receive a refund for the consumption tax amount.
② Present Your Goods Immediately if Requested
• If requested by a customs officer, you must present the purchased tax-free goods on the spot.
• Please be prepared to present them immediately.
③ Always Take Tax-Free Goods Outside Japan
• Tax-free goods verified by customs must be exported (taken out) of Japan without delay.
• If you leave them in Japan or transfer them to others, the exempted consumption tax will be collected immediately and may be subject to penalties.
*Verification is Required BEFORE Checking Your Baggage!
• Customs verification cannot be done after you check your baggage at the airport.
• Please be sure to complete the procedure BEFORE checking your baggage.
• Use the "Tax Refund Kiosk" or electronic terminal installed in the departure lobby to receive customs verification.
• Procedures at the airport may take time. Please arrive at the airport with plenty of time to spare to make your flight.

Other Points to Note
Limits on Quantity to be Taken Out
The tax-free goods purchased are limited to quantities that the traveler can personally carry and take out of the country upon departure.
*For details on other precautions, please check the Japan Tourism Agency website.